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Company Policies

All applicable federal, state or local sales, use or excise taxes are the responsibility of the customer, and are in addition to prices printed or stated.   Under current Federal law, sales of products delivered to states in which FVW Supply does not have nexus (a physical presence) are not subject to sales tax. These sales are however subject to use tax, where applicable, and are the responsibility of the customer to remit such taxes to the appropriate taxing authority in your state. All orders picked up at the store or delivered to a location in Texas will be subject to the Texas Sales Tax Laws.

If you are a winery with a current State of Texas Resale Certificate, purchases for equipment used in the wine making process are exempt from Texas Sales Taxes.  Upon providing such to FVW Supply, taxes on qualifying products will not be charged.  Please note that the Texas Agricultural Exemption Permit does NOT apply to equipment used to make wine.

Payments

Currently, we do not offer terms to our customers.  As such, all orders must be paid in full prior to pick up or shipping.  We accept most major credit cards, PayPal, checks and our personal favorite, Cash.

We have the ability to customize most of our products to your needs and we will be happy to do so; however, depending on the level of customization, we may require a deposit prior to placing the order.  In addition, we may require full payment prior to shipping the product from the manufacturer.

FVW Supply will only accept returns of any product if a Returned Merchandise Authorization (RMA) number has first been obtained from FVW Supply and will be subject to the following:

  1. All goods must be returned prepaid freight and in original condition suitable for sale.
  2. With an RMA number FVW Supply, at its discretion, may accept standard and stock goods for return for credit, in which case a re-stocking and/or handling charge may be applied at the discretion of FVW Supply.
  3. Customized products, non-stock and non-standard goods, as defined by FVW Supply, will only be accepted for return and credit at the discretion of FVW Supply and in the dollar and quantity amount defined by FVW Supply.
  4. Transportation charges, packaging, crating and handling on all returned goods are to be paid by Purchaser in all cases.
  5. Credit will be issued after inspection.  If the product(s) do not pass inspecition, credit will not be issued and goods will be returned to Purchaser at Purchaser’s expense.

Delivery terms will be FOB, Carrollton, TX, the Manufacturer’s plant, or any other point as defined in any FVW Supply sales order or sales quote.  FVW Supply will in all cases use its best efforts to ship products in a timely way and per the Purchaser’s requests. FVW Supply, however, will not be responsible for any indemnification as a result of goods not arriving on time or in good condition. Delay in delivery does not give the Purchaser the right to cancel the order or to claim indemnification as a result of the delay. FVW Supply and its suppliers are responsible for the reasonably required packing and protection, depending upon the method of transportation, of items that are shipped. Unless otherwise specified in writing by FVW Supply the purchaser is responsible for all aspects of transportation of the goods shipped to Purchaser. FVW Supply will arrange shipping, using its best efforts, but all aspects of transport including any transport insurance, if required, is the responsibility of Purchaser. It is the responsibility of the Purchaser to inspect goods on arrival and to notify and to report any damage or shortages and to make any claims to the shipper. No responsibility is accepted by FVW Supply for loss or damage to customer’s goods in transit to or from its premises, or for goods left in its possession. It is the purchaser’s responsibility to ensure that all goods are covered by adequate insurance. Unless stated otherwise in writing by FVW Supply, packaging, handling, crating and any delivery costs are not included in any prices or quotations.

FVW Supply reserves the right to modify these policies as necessitated by business conditions or changes in laws.  Changes will not apply to any orders in process when the change is made without notifying the customer.

 

 

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